ChatterBox Live Chat

Connect with shoppers via web, text & video chat

ChatterBox live chat is designed specifically to help RWS customers convert more leads, drive higher revenue and deliver greater customer satisfaction.

Why do you need a website chat solution?

Customers are increasingly shopping and buying online. Online chat has become a critical tool to connect customers with retailers when and where they want.

Capture, Convert, & Grow

Online chat enables retailers to efficiently capture and convert more sales leads resulting in profitable sales growth.

Deliver Greater Customer Satisfaction

Online chat enables retailers to deliver improved customer service for warranty claims, repair requests, order and delivery status, etc., resulting in improved customer satisfaction.

Connect When & Where You Want

Online chat creates more capacity for retailers by allowing staff to efficiently connect with customers when and where they want.

What is ChatterBox?

Convert Shoppers into Customers

We have launched a web-based chat solution for the retailers we serve that utilizes video, web, and text message chats to engage customers digitally. The solution will allow retailer's sales staff to capture new customer leads through the store's website, as well as, assist existing customers with delivery, warranty, repair and other service-related matters.

How does ChatterBox compare to other online web chat solutions?

Our industry knowledge enables us to develop solutions that drive retailers' businesses. Our solution is specifically designed to integrate into WebFronts® and will feature ongoing enhancements specifically designed to drive higher sales conversions and increased customer satisfaction for your shoppers.

What are some of the unique features of ChatterBox?

Ability for the customer to transition between web chat, text or a live video conversation
Free customization features allow a subscriber to select colors to match a store's website design
Unlimited customer interactions across web chat, text and video
Unlimited number of seats for your staff. Retailers can utilize ChatterBox with as many employees as they choose across any department, e.g. sales, service, customer support, etc.
Robust dashboard for performance optimization. See reports on all chat activity and results.
Personalized onboarding support with ongoing best practices to maximize sales impact

Is it difficult to setup and learn to use ChatterBox?

ChatterBox can be setup on a retailer's WebFront™ or Site On Time website by a ChatterBox Customer Success Manager. Your dedicated CSM will get retailers and their staff up to speed quickly on how to use ChatterBox and provide best practices for integrating live chat into established business processes. The CSM will continue to share best practices and tips to help maximize the impact of ChatterBox.

The following stats highlight customer demand for online chat and the opportunity for retailers who use it on their websites.

More than half of all customers prefer to chat with someone in real-time and online, rather than call a company for support.

Live chat has become the leading digital contact method for online customers, as a staggering 46% of customers prefer live chat compared to just 29% for email, and 16% for social media.

Only 9% of companies use live chat on their website. Those who do can gain a competitive advantage.

63% of customers were more likely to return to a website that offers live chat (Emarketer).

Kayako reported that 79% of businesses said that implementing live chat resulted in increased customer loyalty, sales, and revenue.

57% of customers abandoned their purchase if they can’t get their questions answered quickly.

Goinflow noted that there was a 3.84% increase in conversion rates, with a 6% overall lift in revenue.

ICMI found that website visitors that engage with your company via live chat are worth 4.5 times more than visitors that don’t.

Forrester noted that there was a 10% increase in the average order value when reviewing the sales from customers who engaged in a chat before making a purchase, than those that did not use chat.