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Account Manager

Location: Beautiful, Sunny Scottsdale, Arizona

The Role

Our Account Managers are the back bone of what we do here at RWS. They work with our clients on a daily basis with the mission of delivering consistently excellent customer service and helping our clients get the most out of our products.

A normal day can include training clients on how to use our tools, making simple HTML or CSS updates, designing promotional materials for client websites, hand coding basic website pages, and learning more than you can imagine on a team that dominates in our industry.

The Requirements

SERVICE SKILLS

Experienced in working with customers and delivering exceptional service.

HTML and CSS

Basic understanding of and experience with HTML and CSS.

PHOTOSHOP

Can design and edit basic web advertisements in Photoshop.

COMMUNICATION

Communicates professionally on paper, in person and over the phone.

WEB KNOWLEDGE

Understands the do's and dont's of operating a website.

A few more details

RESPONSIBILITIES
  • Deliver professional support to the retailers we serve
  • Train customers on how to use our proprietary tools
  • Monthly account check-ins to maintain open communication with the retailer
  • Complete design requests submitted by customers
  • Handle HTML & CSS requests for customer websites
  • Troubleshoot and problem solve general website and technical issues
  • Guide clients through web related questions and deliver sound advice
DESIRED QUALITIES AND ATTRIBUTES
  • Excellent written and verbal communications skills
  • Highly organized and able to multi-task
  • Learns quickly in a fast paced environment
  • Has a passion for customer service
  • Prompt, driven, works well on a team and enjoys people
  • Proficient in a Windows environment
  • Experienced with Photoshop
  • Familiarity with SEO, SEM, and Google Analytics is a bonus!
SALARY AND BENEFITS
  • $36,500/year
  • Medical benefits with Aetna, RWS contributes 80% towards employee’s premium and $100/mo. towards dependent coverage.
  • Dental and Vision benefits with MetLife. RWS pays 100% of the employee’s premium
  • 100% employer paid Life and Short-Term Disability insurance
  • Voluntary Life Insurance available
  • 401k
  • Unlimited PTO
  • 8-10 paid holidays per year
  • Friendly working environment
  • Flexible working hours between 7:00am to 6:00pm Monday through Friday
  • No travel required

How to Apply

Click here to apply for this position

RWS does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.