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COVID-19 Resources

COVID-19
Actionable Recommendations For Your Business From RWS

Recommendation: Home Delivery and Repair Suggestions During COVID-19

Emailed March 20th

The COVID-19 public health crisis is - rightfully and understandably so - making retailers and consumers more concerned about safety and hygiene than ever before. You will likely have to take new and extra precautions to keep your employees, your customers and your communities safe and to make consumers comfortable with having your staff deliver products to their home.

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Recommendation: Get Consumers to Contact You About Availability & Pricing

Emailed March 19th

When a consumer needs something from your business right now, we think it’s safe to assume their most urgent questions are: Is the store open? Do they have what I need? Can they get it to me? How much is it?

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Recommendation: Add How-To-Shop-With-Us Banner and Landing Page

Emailed March 18th

This is a time of great uncertainty. Consumers may not know if you are open for business during normal hours or at all. They may not want - or be allowed - to visit your showroom. We recommend you add a banner to your home page and a landing page to your site that states whether or not your showrooms are open and details all the alternative ways consumers can shop with you right now.

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Recommendation: Add Live Chat To Your Site

Emailed March 17th

Consumers everywhere are staying in their homes as much as possible. More than ever before, they need multiple ways to communicate with your business without coming into your showroom. We recommend all our WebFronts® customers add live chat to their sites - if they have not already done so - as soon as possible.

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